Privacy Policy

At Crestline, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile app, and digital banking services.

1. Information We Collect

We collect personal and financial data to provide you with our services, including

• Name, date of birth, and national ID/passport number
• Contact details (email, phone, address)
• Banking details (account numbers, transaction history)
• Device and usage information (IP address, device ID, cookies)

2. How We Use Your Data

We use your data to:

• Open and manage your Crestline account
• Process transactions and loan applications
• Provide customer support
• Improve our platform and user experience
• Comply with legal and regulatory requirements

3. Sharing Your Information

We may share your data with:

• Financial institutions and payment partners
• Regulatory authorities (as required by Seychelles law)
• Trusted third-party service providers (e.g. identity verification, fraud detection)

We never sell your data to marketers or third parties.

4. Data Security

We use industry-grade encryption, secure servers, and multi-layered authentication to protect your information.

5. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data (unless required by law to retain)
• Opt out of marketing communications

6. Cookies

We use cookies to enhance your experience. You can manage or disable cookies through your browser settings.

7. Changes to This Policy

We may update this policy from time to time. We will notify you via email or in-app alerts when significant changes occur.

Questions?

Email us at: [email protected]